The basic ethical principles for a concierge, seeks to encourage courteous, honest, reputable, and reliable professional practice. The profession depends on these attributes. Concierges should strive to reflect these characteristics as an expression of dedicated concierge services.

The concierge should have pride in his or her professional endeavors. The obligation to act professionally calls for higher motivation than the that arising from concerns of civil liability or other penalty.. Being a concierge carries a significant responsibility to others and all concierge services should reflect this recognition. Each concierge should make every effort to ensure that his or her services are used properly.
 
A Concierge should neither practive nor permit discrimination on the basis of race, color, sex, age, or national origin.

A concierge should not condone, engagein, or defend illegal conduct or practices.

Les Clefs d’Or members and non-members should be treated on a reasonable, non discriminatory basis. Les Clefs d’Or members should not disparage non-members or others. New members should be encouraged.

A concierge should conduct all matters in a professional, polite, courteous and helpful manner to guest, fellow workers, and colleagues; a concierge should not be defiant, rude or discourteous to others.

Professional conduct demands timely and courteous response to all correspondence, inquiries, and phone calls, as well as prompt payment in full of all transactions handled by the concierge. Commitments to colleagues and others should be honored; if circumstances prevent honoring previous commitments, it is courteous to notify the other person immediately.

Personal problems should not interfere with the professional performance of a concierge. Accordingly, the concierge should refrain from undertaking any activity in which a conflict is likely to lead to inadequate performance or harm to an hotelier, guest, or colleague.

A concierge should not misuse his or her position or authority.

A concierge should not demand goods, services, or money as compensation for his or compensation for his or her personal gain. A concierge should exercise objective, independent judgment in the evaluation and recommendation of goods and services.

We should always keep in mind the purpose of our positions is to serve our guest and the purpose of our membership is to serve each other through friendship.